Privacy Policy
Last updated: June 2, 2026
Cottonwood Counseling respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, and SMS/text messaging communications.
This Privacy Policy is intended to describe website and SMS communication practices. It does not replace any separate HIPAA Notice of Privacy Practices or other healthcare privacy notice that may apply to counseling, clinical records, treatment, billing, or protected health information.
Information We Collect
We may collect information that you voluntarily provide through our website, contact forms, phone calls, email, or SMS/text messaging communications. This may include:
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Name
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Email address
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Phone number
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Type of insurance
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Information submitted through website forms
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SMS/text messaging consent and opt-in records
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Communications you send to us
We may also collect basic technical information related to website use, such as browser type, device information, pages visited, and general usage data.
How We Use Information
Cottonwood Counseling may use information you provide to:
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Respond to inquiries
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Schedule or manage appointments
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Send appointment reminders
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Provide administrative communications
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Respond to customer service requests
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Communicate about billing or insurance-related administrative matters
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Maintain records of communication preferences and SMS consent
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Operate, maintain, and improve our website and communication systems
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Comply with applicable legal, regulatory, or business obligations
SMS/Text Messaging Communications
If you choose to opt in to SMS/text messaging, Cottonwood Counseling may send text messages related to appointment scheduling, appointment reminders, billing, administrative communications, customer service responses, and general practice-related communications.
Opting in to SMS/text messaging is voluntary. You may opt in by providing your phone number through our website contact form and checking the box that confirms your consent to receive SMS communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS/text messages at any time by replying STOP to any message. For assistance, reply HELP or contact Cottonwood Counseling directly.
No Sale or Sharing of SMS Consent Data
Cottonwood Counseling does not sell or share SMS opt-in data, SMS consent records, or phone numbers with third parties for marketing or promotional purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, comply with legal obligations, or support Cottonwood Counseling’s normal business operations.
Service Providers
We may use trusted third-party service providers to help operate our website, manage communications, provide phone or SMS/text messaging services, host website data, maintain technology systems, or support administrative operations.
These service providers may have access to information only as needed to perform services on our behalf and are not authorized to use personal information for their own marketing purposes.
Retention and Deletion
Cottonwood Counseling retains personal information and SMS consent records only as long as reasonably necessary for business, operational, legal, regulatory, or compliance purposes.
You may contact us to request that we update or delete certain information, subject to any legal, healthcare, billing, recordkeeping, or compliance obligations that may require Cottonwood Counseling to retain specific records.
Security
Cottonwood Counseling uses reasonable administrative, technical, and organizational safeguards intended to protect information submitted through the website and communication systems.
However, no website, email system, SMS system, or electronic communication method can be guaranteed to be completely secure. Please do not use website forms, email, or SMS/text messaging to send sensitive clinical information, urgent medical information, or emergency requests.
Emergencies
Do not use this website, email, or SMS/text messaging for emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room.
Links to Other Websites
Our website may contain links to third-party websites. Cottonwood Counseling is not responsible for the privacy practices, content, or security of third-party websites.
Changes to This Privacy Policy
Cottonwood Counseling may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Cottonwood Counseling:
Phone: (505) 226-2839
Email: cottonwoodcounselingabq@gmail.